In a past life as a developer we had an issue that caused the software to instantly crash without warning or even an error message. We had no idea what steps caused it, but it happened to our customers enough that we heard about it.
Eventually we were able to get an error message to show up rather than just a straight shutdown. The programmer who was working that issue made the message say something like:
"Error 51: Please call (programmer's desk phone #) for assistance with this issue."
2 phone calls later from customers he was able to identify the steps that caused the crash, and fix the issue. "Error 51" was our own inside joke as it was a play on "Area 51" since the crash was so mysterious.
In a past life as a developer we had an issue that caused the software to instantly crash without warning or even an error message. We had no idea what steps caused it, but it happened to our customers enough that we heard about it.
Eventually we were able to get an error message to show up rather than just a straight shutdown. The programmer who was working that issue made the message say something like:
"Error 51: Please call (programmer's desk phone #) for assistance with this issue."
2 phone calls later from customers he was able to identify the steps that caused the crash, and fix the issue. "Error 51" was our own inside joke as it was a play on "Area 51" since the crash was so mysterious.