I work in Tech Support and I also don't have a bachelor's degree on Computer sciences. All I have is what've learned in my past years researching by myself. And I am always looking to know more.

Keep that instinct of yours to research and learn. You can learn by yourself or from others but a degree will not guarantee you will do a good job.

I have dealt with many IT's that are incompetent... both from the US and from India. Specially women. They are really annoying to deal with in the IT field.

You will be fine, keep learning!